For contracted schools & clubs; Birkdale, Bradford Grammar, Ewell Castle, RGS Guildford, Wallington Grammar, Surbiton Hockey Club, Sunbury & Walton HC, Middlesex Rugby, Ruislip RFC and Sheffield RUFC.

1. If the item is faulty, please accept our apologies; if you return it to us we will replace it at no extra cost (we will refund postage costs incurred to send items back up to £4.00).

2. If we sent the wrong item/size/colour again, please return it and we will replace it at no extra cost (we will refund postage costs incurred to send items back up to £4.00).

3. If you have changed your mind and do not want the item after all, we will refund your purchase cost but not the postage cost, provided:
· You do so within 14 days of receiving the item
· It is unused & any swing tickets are still attached

· It is not personalised or initialled

4. If you wish to exchange the item for a different size, please return it to the address below and we will replace it. You will need to cover the cost of sending it back to us, but we will send out the replacement at our own expense (no additional cost to you).

5. Please Note: we cannot exchange items which have been personalised or initialled, unless the item is faulty or we sent the wrong item. PLEASE BE SURE BEFORE ORDERING.


 

For non-contracted schools & clubs; Hurst Lodge, Oliver House, all University clubs, all Rugby clubs (ex. Middlesex, Ruislip & Sheffield), COWHC, KAHC, Wanderers HC, Molesey Boat Club & all cricket clubs.
Please Note: We are not contracted to hold stock for these schools/clubs & order kit for embellishment when you order it from us. Although we will do our best to facilitate exchanges & refunds we can not guarantee one.

1. If the item is faulty, please accept our apologies; if you return it to us we will replace it at not extra cost (we will refund postage costs incurred to send items back up to £4.00).

2. If we sent the wrong item, or the wrong size or colour, again, please return it and we will replace it at not extra cost (we will refund postage costs incurred to send items back up to £4.00).

3. If you wish to change the item for a different size, please contact us to see if this is possible by email to support@tacklebag.co.uk or telephone us 020 8740 4850 & we will let you know if an exchange will be possible. Please note there is a return postage & packing charge of £4.00 for 1 item, £5.00 for 2 items or more (cheques payable to Tacklebag Ltd).

4. Please Note: we cannot exchange items which have been personalised or initialled, unless the item is faulty or we sent the wrong item. PLEASE BE SURE BEFORE ORDERING.

 

Address for returns:

Returns Dept
Tacklebag Ltd
Unit 2, Drummond Place

St Margaret's
Twickenham
TW1 1JN

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