Returns, exchanges and refunds ...

1. If the item is faulty, please accept our apologies; if you return it to us we will replace it.

2. If we sent the wrong item, or the wrong size or colour, again, please please accept our apologies, return it and we will replace it.

3. If you wish to change the item for a different size, please return it and we will replace it.

4. Unless the error was ours, we may at our discretion charge you for postage/delivery.

 

 5. We cannot however exchange items which have been personalised or initialled, unless the item is faulty or we sent the wrong item.

6. If you have changed your mind and do not want the item after all, we will refund your purchase cost, but not the postage cost, provided:

· You do so within 14 days of receiving the item

· It is unused, any swing tickets are still attached and it is clearly re-saleable

· It is not personalised or initialled

address for returns:

Returns Dept


Tacklebag Limited
1 Seven Stars Corner
Shepherd's Bush
London
W12 8ET

 

020 8740 4850