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Delivery

Our delivery terms are different for each school, university or sports club we supply. We endeavour to despatch goods as promptly as possible.

For schools we are contacted to hold stock for (birkdale, bradford grammar, ewell castle, hawleyhurst, holyport, rgs guildford, st dunstan's college, st george's & wallington) our target is to despatch orders within 2-3 working days during term time. During our busiest months (august & september) delivery may take 4-7 working days.

For sports clubs we are contacted to hold stock for (surbiton hc, kahc, sunbury & walton hc, middlesex rugby, richmond rugby, ruislip rfc & staines rfc we aim to despatch orders within 2-5 working days.

For non-contracted schools & sports clubs we do not hold stock & delivery timescale will be stated when ordering, commonly in an order window with a specified delivery date. We order kit for these schools/clubs per customer order & schedule in embroidery/printing of the crests in bulk.

We currently use dpd, dhl(uk mail) and royal mail as couriers for orders. Dpd & dhl offer a range of 'in-flight' services to aid smooth delivery, including email/mobile phone notification of hourly delivery slots and options to request; leave in a safe place, with a neighbour, or to change delivery address. We reserve the right to charge a redelivery fee if delivery fails due to incorrect details being supplied by the customer or the customer fails to  respond to warnings about re-delivery from the courier company.

We do not offer guaranteed delivery on saturdays, sundays or bank holidays.

Addresses outside the uk – currently we ship to the uk only

Courier/royal mail delivery disputes: please inform us as early as possible if your parcel is not received successfully from the courier so we can investigate (after allowing 3 working days from despatch notification). Courier companies are unable to investigate after 14 days of the alleged delivery date - so our deadline for investigations is also 14 days after alleged delivery date. Please email support@tacklebag.Co.Uk or call 020 8740 4850 during normal office hours and we will do our best to help with any courier issues.

We aim to acknowledge by email any emailed or mailed complaint within 2 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. 

-- standard delivery targets by school/club --

Birkdale school 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.

Bradford grammar school 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.

Ewell castle 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.

Rgs guildford 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.

St dunstan's college 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.

Wallington county grammar 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.

Holport college 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year. 

St george's school 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year.

Hawleyhurst school 3-5 working days during term time. July/august/september please allow 5-10 days for delivery as this is our busiest period of the year. 

Middlesex rugby please allow 3-5 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days.

Ruislip rfc please allow 3-5 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order.

Richmond rugby please allow 3-5 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order.


Staines rfc please allow 3-5 working days for delivery as most items held in stock. Some items may take longer, we will inform you when we process the order. 

Surbiton hockey club please allow 3-5 working days for delivery as most items held in stock. Some items may need to be ordered so may take up to 7 working days. 

Sunbury & walton hawks hockey club please allow 3-5 working days for delivery as most items held in stock.
Some items may need to be ordered so may take up to 7 working days.

Croydon & old whitgiftian hockey club please refer to the shop header for latest order window & delivery timescales.

King's & alleyn's hockey club please refer to the shop header for latest order window & delivery timescales.

Wanderers hockey club please refer to the shop header for latest order window & delivery timescales.

West hampstead hockey club please refer to the shop header for latest order window & delivery timescales.

All university shops please refer to the shop header for latest order window & delivery timescales.

Hac rugby please refer to the current order window for delivery details.

London french rfc please refer to the current order window for delivery details.

Old reigatian rfc please refer to the current order window for delivery details.

Oxfordshire rfu please refer to the order window for age group eligable to order & delivery details.

East molesey cc please refer to the current order window for delivery details.

Weybridge vandals cc please refer to the current order window for delivery details.

Canterbury of new zealand unbranded please allow 3-7 working days for delivery (subject to availability).

 
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