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Returns

FOR CONTRACTED SCHOOLS & CLUBS

 

Birkdale, Bradford Grammar, Ewell Castle, Hurst Lodge, Kolyport, King's Hawford, King's St Alban's, King's Worcester, RGS Guildford, St Dunstan's College, St George's, Wallington County Grammar, Surbiton HC, Sunbury & Walton HC, King's & Alleyn's HC, Honor Oak Panthers HC, Kenley HC, Southend HC, KCL Hockey Club, Middlesex Rugby, Richmond Rugby, Ruislip Rugby, Hammersmith & Fulham RFC, and Staines RFC.

1. If the item is faulty, please accept our apologies; if you return it to us we will replace it at no extra cost (we will refund postage costs incurred to send items back up to £4.00).

2. If we sent the wrong item/size/colour, please accept our apologies; if you return it to us we will replace it at no extra cost (we will refund postage costs incurred to send items back up to £4.00).

3. EXCHANGES - If you wish to exchange the item(s) for a different size, please return it within 14 days of receipt to the address below and we will replace it. You will need to cover the cost of sending it back to us, but we will send out the replacement at our own expense (no additional cost to you).

4. REFUNDS - If you have changed your mind and do not want the item(s),we will refund the purchase cost (excluding delivery) provided; you return the items(s) within 14 days of receipt, the item is unused, any swing tickets are still attached & it is not personalised or initialled.

5. Please note: we cannot exchange items which have been personalised or initialled, unless the item is faulty or we sent the wrong item. Please be sure before ordering.

 

 

FOR NON-CONTRACTED SCHOOLS & CLUBS


Colfe's School, King's Rochester, Hayes School, Orleans Park, Shiplake College, S.J.W.M.S, St John's Leatherhead, KCL Rugby, UCL Rugby, HAC Rugby, London French RFC, Oxfordshire RFU, Old Pauline FC, Croydon & Old Whitgift HC, Wanderers HC, CDC Performance & Weybridge Vandals CC. Please note:  we are not contracted to hold stock for these schools/clubs & order kit for embellishment when you order it from us - therefore once a school/club badge is added the item becomes be-spoke & is non returnable. Although we will do our best to facilitate exchanges & refunds in conjunction with future order windows we can not guarantee one.

1. If the item is faulty, please accept our apologies; if you return it to us we will replace it at not extra cost (we will refund postage costs incurred to send items back up to £4.00).

2. If we sent the wrong item, or the wrong size or colour, again, please return it and we will replace it at not extra cost (we will refund postage costs incurred to send items back up to £4.00).

3. If you wish to change the item for a different size, please contact us to see if this is possible by email to support@tacklebag.co.uk or telephone us 020 8740 4850 & we will let you know if an exchange will be possible. Please note: there is a return postage & packing charge of £4.00 for 1 item, £5.00 for 2 items or more.

4. Please note: we cannot exchange items which have been personalised or initialled, unless the item is faulty or we sent the wrong item. Please be sure before ordering.

 

Address for returns:

Returns Department
Tacklebag Ltd
2 Drummond Place
St Margaret's
TWICKENHAM
TW1 1JN

 
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